Q. My company is sending out a survey which asks you to rate our co-workers and bosses. It also asks how we feel about company policies, strategies, and products. My co-workers are excited because they think the company will change the stuff we don’t like. I am reluctant to give any important feedback. My boss wants me to participate. He promises no one will be fingered regardless of what they say. I find that hard to believe since I’ve received several electronic “reminders” to return the survey. Also, the survey won’t let you skip any questions.
A. You made my day when you mentioned the electronic “reminders.” It’s a dead cert that responses will be matched to employees. If you trash anyone — or anything — you will be fingered. The best response is “don’t know.” Most surveys have a neutral response. Use it. The politics of “truthful” replies is always negative for the responder. Now your boss knows what you think of him and the company’s food products — such as remarkably unhealthy on both counts. Here’s another thing the company probably doesn’t anticipate but you should. The mere act of asking questions raises the expectation of change. Your co-workers are being led to believe what they say makes a difference! I’m betting it doesn’t and won’t. If you have positive ways you think the organization could improve, make those to your boss or through designated channels. Back peddle on the survey.
